Freight & Delivery Services FAQ
Can I choose my freight carrier?
How do I report freight damage?
Why is my cart showing freight instead of parcel shipping?
What are Lift Gate Services?
Lift Gate Services are used when a shipment needs mechanical assistance to be lifted on or off the truck. This service is required if the pickup or delivery location does not have a dock or forklift available. Charges for lift gate use are added on top of any standard shipping fees.
What is considered a Limited Access Location, and how does it affect delivery?
A limited access location is any place that restricts standard delivery access, making drop-offs or pickups more complicated. Examples include:
Assisted living facilities, nursing homes, schools, and universities
Construction sites, estates, and country clubs
Farms, orchards, vineyards, and nurseries
Military bases, jails, or nuclear power plants
Marinas, mini-storage warehouses, and national/state parks
When a shipment is going to or from a limited access location, additional delivery charges may apply to cover the extra effort and time required. These charges apply to the entire property, not just the area where business is conducted.
What does Notification Prior to Delivery mean?
Notification Prior to Delivery is a service where the carrier contacts the recipient before arriving to deliver a shipment. This ensures someone is available to receive the shipment and helps coordinate timing for locations with limited access or special delivery requirements.
What is Inside Delivery or Inside Pickup?
Inside Delivery or Pickup is a service where the carrier moves your shipment beyond the standard loading dock or doorstep. This means the shipment can be brought inside a building or to a specific room, rather than just being left at the entrance. Availability depends on the carrier’s operating conditions and may incur additional charges.