Ordering & Shipping FAQ
When will my order ship?
Most in-stock orders ship within 1-2 business days. If your order contains custom, freight required, specialty, or non-stock items, lead times may vary. You will receive an email confirmation with tracking information once your order has been shipped.
How long will it take for my order to arrive?
Dates are not displayed due to the fact that transit times vary. We display shipping options such as Ground, 3 Day, 2 Day, or Next Day Air for parcel packageable items. Some items require freight, and we will display Southeastern Freight Lines or SAIA as current options.
Standard ground transit times typically takes 3-5 business days. Freight Shipping typically takes between 2 to 7 business days depending on the carrier. Faster shipping options are available for parcel qualifying orders.
What is blind shipping?
Blind shipping removes STS branding and pricing from the packing list. However, some packaging may still feature STS-branded boxes. This option is available while checking out.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and the size/weight of your order. We may offer free shipping on orders over $200 on qualifying orders or during special promotions.
Please note: The free shipping threshold is higher for partial shipments than for full shipments.
Who are your shipping carriers?
We use trusted carriers such as [e.g., UPS, FedEx, South Eastern Freight lines, SAIA Freight lines] to ensure reliable and timely delivery.
What shipping methods are available?
Do you ship internationally?
We currently offer international shipping to Canada only, arranged via email at [email protected]. Full international ordering capabilities will be available in the future. For assistance with Canadian orders, please reach out and a member of our team will be happy to help.
Are there any current shipping restrictions?
There are no general restrictions on domestic U.S. shipping. However, some specialty items may be subject to export controls or regional limitations. For international orders, please reach out to confirm eligibility based on destination and product type.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use the link provided in the email to track your shipment.
Who are your shipping carriers?
We use trusted carriers such as [e.g., UPS, FedEx, South Eastern Freight lines, SAIA Freight lines] to ensure reliable and timely delivery.
What if my package is delayed or lost?
If your package is delayed or missing, please contact us at [email protected] and we’ll assist you in resolving the issue with the shipping carrier.
Can I change my shipping address after placing an order?
If your order has not yet shipped, we may be able to update the shipping address. Please reply to the [email protected] email associated with your order confirmation.
Is there a minimum order amount?
Can I reorder items from a previous purchase?
Can I split an order across multiple ship-to locations?
What determines parcel vs freight shipping?
How are oversized or heavy items shipped?