Returns & Policies FAQ

What is your return policy?

Returns are accepted within 30 days of delivery for most standard items, provided they are unused and in the original condition. A 25% restocking fee may apply, and the cost of freight will be the responsibility of the customer shipping the return. If a label is needed, we may provide one for an additional charge. Refunds to credit or debit cards will be issued back to your original payment method within 7–10 business days after we receive your return. Custom, special-order, and cut-to-length items are generally non-returnable. Please contact us at [email protected] to initiate a return or for more information. 

Can I return only part of my order?

Yes, partial returns are accepted in accordance with our return policy. 

Can freight-shipped items be returned?

Yes, however, freight return arrangements may require additional coordination. Please contact us at [email protected] to initiate. 

Can I exchange an item instead of returning it?

Currently, exchanges are handled as a return and reorder. 

What should I do if I received the wrong item?

Please contact our customer support team immediately so we can correct the issue as quickly as possible. You may also email us at [email protected]. 

What should I do if my order arrives damaged?

If your order arrives damaged, please note the damage upon delivery, take photos if possible, and contact our team immediately. This allows us to quickly coordinate a replacement or resolution. Our support email is [email protected]