FAQ
When will my order ship?
Most in-stock orders ship within 1-2 business days. If your order contains custom, freight required, specialty, or non-stock items, lead times may vary. You will receive an email confirmation with tracking information once your order has been shipped.
How long will it take for my order to arrive?
Dates are not displayed due to the fact that transit times vary. We display shipping options such as Ground, 3 Day, 2 Day, or Next Day Air for parcel packageable items. Some items require freight, and we will display Southeastern Freight Lines or SAIA as current options.
Standard ground transit times typically takes 3-5 business days. Freight Shipping typically takes between 2 to 7 business days depending on the carrier. Faster shipping options are available for parcel qualifying orders.How can I tell if items are in stock?
Stock items will display stock and quantity available. If an item is out of stock or has a lead time, that information will also be clearly shown. For bulk or time-sensitive orders, feel free to contact us to confirm stock in real time.
If I choose faster shipping, will it expedite my order?
Expedited shipping affects transit time only. It does not accelerate order processing or fulfillment. If you need both expedited shipping and priority processing, please contact us directly - we are always happy to help.
What is blind shipping?
Blind shipping removes STS branding and pricing from the packing list. However, some packaging may still feature STS-branded boxes. This option is available while checking out.
What is your return policy?
Returns are accepted within 30 days of delivery for most standard items, provided they are unused and in the original condition. A 25% restocking fee may apply, and the cost of freight will be the responsibility of the customer shipping the return. If a label is needed, we may provide one for an additional charge. Refunds to credit or debit cards will be issued back to your original payment method within 7–10 business days after we receive your return. Custom, special-order, and cut-to-length items are generally non-returnable. Please contact us at [email protected] to initiate a return or for more information.
Do material certifications (certs) cost extra?
In most cases, Material Test Reports (MTRs) and Certificates of Conformance are provided at no additional charge. Select "Need Certs" at checkout to have us email certs over whenever your order ships. For a list of certs typically provided for items click here. If you need a cert to meet specific restrictions, please contact us.
Can I order without a business account?
Yes! While STS Industrial primarily serves businesses, individual customers are welcome to place orders through our website.
Do you ship internationally?
We currently offer international shipping to Canada only, arranged via email at [email protected]. Full international ordering capabilities will be available in the future. For assistance with Canadian orders, please reach out and a member of our team will be happy to help.
Are there any current shipping restrictions?
There are no general restrictions on domestic U.S. shipping. However, some specialty items may be subject to export controls or regional limitations. For international orders, please reach out to confirm eligibility based on destination and product type.
Can I place an order online using a Purchase Order and my company's existing terms account with STS Industrial?
Yes! If your company already has a terms account with STS Industrial, you can make purchases online using a Purchase Order number.
When creating a new online account, check the box labeled "I wish to request access to purchase under my company's existing account at STS", and fill in the required details. Click here to set up your account.If you already have an online account, simply email us your company name and the name of your manager. We'll handle the rest and link your online profile to your in-store account.Please note: This option is only available for companies with an active terms account at STS Industrial.
Can I apply for Net Terms with STS Industrial?
Yes! Customers can apply for terms once they've established a purchase history. Typically, terms are available to companies that have purchased at least $10,000 of product over a 12-month period. Please reach out to [email protected] for further information and assistance.
Can I view my order history online?
Yes! Go to Order History under My Account. If your online account is linked to your company's STS account, you'll be able to view all past orders - not just those placed online.
STS only has part of my order in stock. Can you ship what's available now and the rest later?
Yes, we offer partial shipments on minimum orders of $500. Select "Partial Shipment" at checkout, and we'll ship in-stock items immediately. The remaining items will ship once they become available.
Please note: The free shipping threshold is higher for partial shipments than for full shipments.
My project requires items from an Approved Manufacturers List (AML). Can STS accommodate this?
Yes, we have extensive experience sourcing materials that comply with AML requirements. Just email us your material list or cart number along with your AML, and we'll take it from there.
My project has country of origin restrictions. Can STS help?
Yes! Our product listings include origin options such as Domestic, Non-China/Non-India, and Unrestricted Import. These are commonly available on items like stud bolts and structural bolts, but we can accommodate origin requirements across a wide range of materials. If you don't see what you need, just reach out to us via email.