FAQ

Can I purchase material online at stsindustrial.com using a Purchase Order number and my companies existing terms account at STS Industrial?

Yes. When creating a new online account, select the checkbox next to the option that says I wish to request access to purchase under my company's existing account at STS", and fill in the required information. Click here to setup a new online account.

Already Have an online account setup? Not a problem. Simply email us and let us know your company's name and your manager's name. We will take care of the rest. 

Please note, that this option is only available for companies that already have a Terms account setup at STS Industrial. We will link your online profile to your in store profile.

Can I apply for terms with STS Industrial?

Sure. But you may possibly need to build some order history first. STS Industrial will offer terms to customers who have $10,000.00 or more in purchases in a 12 month period.

Does STS Industrial offer expedited service?

We do. Just give us a call or drop us an email at [email protected] We can expedite lead times and shipping times.

Can I ship my order collect?

This is a feature that will be available online soon. In the meantime, if you need to ship your order collect, just give us a call or drop us an email at [email protected]

Will STS ship outside the USA?

This is not an option available on our website right now, but the ability to have an online order ship outside the USA is coming soon. We can currently ship to Canada and Mexico, but you will need to call or email us to arrange. 

Can I get Material Test Reports with my order when I place it online?

Not a problem. Just select "Need Certs" in the cart or at checkout. STS can supply MTR's for all heat treated material, and can supply a Certificate of Conformance for many other items. You can see what certs are available here.

Can I see my order history online?

Yes. Just navigate to Order History in My Account. Here, you will see all of your orders placed online. If your online profile is linked to your companies STS account, you will see all of your orders, not just the ones placed online.

STS only has a portion of what I need in stock, can STS ship what they have now, and the rest later?

STS can ship a partial shipment to you immediately, then the balance of material will ship complete when it is all ready to go. Just select "Partial Shipment" at checkout. Please note that the free freight amount for partial orders is higher than that of orders shipped complete in a single shipment.

My facility/project has an Approved Manufacturers List (AML) that must be followed. Can STS help?

STS has vast experience supplying material in accordance with AML's of all types. Just email us your material list, or a cart number, along with your AML. 

My facility/project has country of origin restrictions. Can STS help?

Throughout our site you will see origin options, such as Domestic, Non-China/Non-India, and Unrestricted Import. We have listed these options on common materials like stud bolts and structural bolts, but we stock and are able to supply additional items to meet your origin restrictions. If you don't see the item you need, just email us.